Privacy Policy (Australia) 

Last updated: 29.09.2026

Operator: Kempe Holdings Pty Ltd (ABN 47 099 674 192) and related bodies corporate (together, “Kempe”). Kempe Holdings Pty Ltd is the parent company of the Kempe group. The brands and business names appearing on this website are operated by Kempe Holdings Pty Ltd or by its subsidiaries. 

Head Office: 50 Gheringhap St, Geelong VIC 3220, Australia 
Phone: (03) 5225 2900  |  Email: privacy@kempe.com.au 

Contents 

1. Purpose and Scope 

This Privacy Policy explains how Kempe collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal information we collect through this website, including through our enquiry form, our careers application form, and subscriptions to our marketing communications. Personal information we collect in other ways, including in the course of supplying products and services and engaging personnel, is dealt with separately and is not covered by this Policy. Enquiries and applications may be received from outside Australia. Where personal information is collected or held by a Kempe group entity in New Zealand, the Privacy Act 2020 (NZ) also applies. 

2. Information We Collect 

  • Identity and contact: name, job title, employer, postal address, phone, email. 

  • Communications: enquiries, feedback, support requests, call notes. 

  • Website/technical: IP address, device/browser details, pages viewed, referring URLs, cookies and analytics data. 

  • Marketing preferences: subscriptions, event registrations, consent/opt-out records. 

  • Recruitment: your name, email address, phone number, and the resumé and cover letter you upload, if you apply for a role through the Site. We do not require sensitive information at the application stage, such as health, medical or criminal record information, and we ask that you do not include it in your application. Where you do provide sensitive information, we handle it with your consent. 

We collect personal information directly from you when you submit a form on the Site.  

3. How We Use Personal Information 

  • Respond to enquiries and provide quotes, products and services. 

  • Operate, secure and improve our website and IT systems (including analytics and debugging). 

  • Send service updates, and send marketing communications where you have opted in to receive them. 

  • Assess applications for employment, contact you about your application, and consider you for other roles within the Kempe group. 

  • Comply with legal, regulatory and insurance obligations and manage risks and disputes. 

4. Cookies, Analytics and Tracking 

We use cookies and similar technologies to enable core functionality (e.g., session management), remember preferences and understand website usage (analytics). When you first visit the Site you will be asked to accept or decline non-essential cookies, and you can also control cookies through your browser settings. Blocking some cookies may affect functionality. Analytics information is collected and processed by our website platform provider on our behalf, and may include your IP address and device identifiers, which are personal information (see also Overseas Disclosures). 

5. Direct Marketing and Spam 

We will only send direct marketing by electronic messaging where permitted by the Spam Act 2003 (Cth) and only where you have expressly opted in to receive it. You may unsubscribe at any time using the link in our messages or by contacting us. 

6. Disclosing Personal Information 

We may disclose personal information to: 

  • our related entities and trusted suppliers who help us operate (IT, cloud hosting, analytics, email/marketing platforms, couriers, field service partners); 

  • professional advisers (lawyers, auditors, insurers); 

  • your employer or nominated contacts in connection with services we provide; 

  • regulators, law enforcement and government agencies where required or authorised by law; and 

  • potential buyers and their advisers in connection with a business transaction (subject to confidentiality). 

We require third-party service providers to handle personal information in accordance with the APPs and with appropriate security. 

7. Overseas Disclosures 

Personal information you submit through the Site, including enquiries, subscription details and job applications, is held by our website platform provider on servers located in the United States. Copies of submissions are also received and stored in our own business email and document systems. Our other cloud and IT service providers may store or process information in data centres located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure recipients protect it in a manner consistent with the APPs. 

8. Security 

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method is completely secure; please notify us immediately if you suspect misuse or a breach. 

9. Retention and De-identification 

We keep personal information only for as long as needed for the purposes described or as required by law, then take reasonable steps to destroy or de-identify it. Where you apply for a role through the Site and your application is not successful, we keep your application for 12 months so that we can consider you for other roles, after which we take reasonable steps to destroy or de-identify it. You can ask us to remove your application at any time. 

10. Access and Correction (APP 12/13) 

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and give reasons if we cannot comply (for example, where a legal exemption applies). 

11. Children 

Our website and services are primarily directed to business customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps. 

12. Complaints 

If you have a privacy concern or wish to make a complaint, please contact us using the details below with full particulars. We will acknowledge receipt and aim to resolve your complaint promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. 

13. Changes to this Policy 

We may update this Privacy Policy from time to time. The latest version will be posted on the website with the effective date. 

14. Contact 

Kempe Holdings Pty Ltd, Privacy Enquiries 
50 Gheringhap St, Geelong VIC 3220, Australia 
Phone: (03) 5225 2900  |  Email: privacy@kempe.com.au 

 

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